Your Questions, Answered

One of the biggest benefits of running a Home Visit Pet Care franchise is that you’re in control of your schedule. No more late nights, on-call shifts, or back-to-back appointments in an overstretched clinic. Instead, you can structure your workload in a way that suits your lifestyle while still delivering exceptional veterinary care to clients. More freedom, more fulfilment, and less burnout.

The best way to truly understand the difference is to experience it firsthand. Join us for a Buddy Day, where you’ll spend time on the road with an existing franchisee, seeing exactly how flexible, rewarding, and stress-free this way of working can be. You'll witness the slower, more personal approach to patient care, the appreciation from clients, and how our systems support a better work-life balance—so you can focus on what matters most.

Absolutely. You decide when and how much you work. Our AI receptionist and practice management system ensure clients can only book within the hours you set, giving you complete flexibility. Whether you want to work part-time, school hours, or five full days, it’s entirely up to you.

Your earning potential is significant—and there’s no cap. In the first year, a vet nurse can expect to generate net profits of around £35,000, while a vet can exceed £70,000. As your business grows, so does your income. Many franchisees will go on to hire additional support staff or expand their services, increasing their profitability. With our expert guidance and business model, your growth potential is entirely in your hands.

With our franchise, you’re never truly working alone. From day one, you’ll have an entire team behind you, including marketing support, business mentoring, accountants, and even an AI receptionist to handle client inquiries and bookings. This built-in support network means you can focus on delivering excellent care while we help with the operational aspects of your business.

And if you want to grow further, we’re here to support you every step of the way. Yes, you can absolutely hire a team. Nurses may choose to bring on locum or part-time vets to expand their services, and vets might hire nurse support staff—or even additional vets—as their practice grows. Whether you want to remain a solo practitioner or build a larger team, the sky’s the limit. We provide the guidance and resources to help you scale your business in a way that works best for you.

Your day is designed around you. Typically, you’ll check your schedule in the morning, then travel between appointments providing home-based veterinary care, such as consultations, vaccinations, or minor treatments. There’s no packed waiting room—just relaxed, one-on-one client visits. In between appointments, you can handle admin tasks, manage stock, or take a well-earned break. With our cutting-edge software, AI receptionist, and marketing support, you’ll spend less time on paperwork and more time doing what you love—caring for pets.

The best way to truly understand what a day looks like is to experience it for yourself. Our Buddy Days allow you to shadow an existing franchisee, seeing firsthand how smoothly the business runs. Spend a day on the road, meet clients, and witness the real impact of mobile veterinary care. It’s an opportunity to ask questions, gain confidence, and see just how rewarding life as a Home Visit Pet Care franchisee can be.

We ensure you’re fully prepared before launch. Our training program covers everything you need, including:

• Practice Management Software – Learn how to use our state-of-the-art system to manage appointments, client records, and payments seamlessly.
• Xero Accounting – We walk you through business finances, bookkeeping, and invoicing so you feel confident managing your accounts.
• Operational Training – Covering pricing strategies, service structures, stock management, and legal requirements.
• Buddy Days – Shadow an experienced franchisee for hands-on, real-world experience before you start seeing clients on your own.

Our Kickstarter Marketing Campaign ensures you have appointments booked from day one. We handle local advertising, making sure pet owners in your area know who you are and what you offer.

Your campaign typically includes:

• Paid Social Media Ads – Localised Facebook and Instagram ads promoting your services.
• Google PPC Ads – Ensuring your practice appears when pet owners search for home visit pet care.
• Flyer Distribution – A direct marketing push to local pet owners.
• Branded Marketing Materials – Business cards, leaflets, and digital content to establish your presence.
• & Much More ..

Learning doesn’t stop after launch. You’ll receive:

• Regular mentoring sessions with one of our senior veterinary professionals.
• Monthly business reviews to help you refine and grow your practice.
• Continuous CPD opportunities, keeping you up to date with industry advancements.

You’ll be paired with one of our senior veterinary team members who will act as your mentor. They’ll provide guidance, support, and advice as you grow your practice. This one-on-one relationship ensures you always have someone to turn to for expertise and encouragement as you navigate the challenges and opportunities of owning a practice.

As part of our franchise network, you’ll join a supportive community of other franchise owners. You’ll have access to WhatsApp groups where you can share ideas and experiences, ongoing CPD opportunities, and regular meetups - both quarterly and annually. Our franchisees support each other, and we foster a collaborative environment where everyone benefits from shared knowledge and experience.

So, whether it’s a quick WhatsApp question to the wider team or ongoing personal business mentoring, we have your back. Even as a solo-practitioner, you are not alone with Home Visit Pet Care. You are part of a team – a growing network of like-minded veterinary professionals who have bravely decided to take ownership of their work-life balance and their veterinary career.

As a Home Visit Pet Care franchisee, you’ll use Digitail, a cutting-edge practice management system (PMS) specifically designed and optimised for mobile veterinary practices. Unlike traditional clinic-based systems, Digitail is built to support a reception-free, mobile-first service, making it easy to manage client bookings, records, and daily operations while on the move.

We needed more than a standard PMS. Without a receptionist, the system had to handle appointment scheduling and client queries efficiently, which Digitail achieves through an AI-powered agent, an intuitive client app, and a seamless online booking system. Since our consult rooms are client living rooms, the system also needed to support a variety of working environments, which it does with AI-powered note-taking, voice dictation, and appointment navigation tools.

Key features include:

• Online appointment booking, allowing clients to book 24/7 via your website or the Digitail app.
• AI-powered receptionist to handle client queries, schedule appointments, and reduce admin workload.
• Patient record management, including SOAP templates, diagnostic tools, and AI-generated notes for efficient case handling.
• Secure billing and payments, allowing you to issue invoices and accept mobile payments on the go.
• Automated client communication, with reminders, follow-ups, and telemedicine options to keep clients engaged.
• AI note-taking and voice dictation, making it easy to document cases quickly, even between appointments.

With Digitail, your entire practice is managed from a single, mobile-friendly platform, reducing admin time and allowing you to focus on patient care.

Getting to grips with new software can feel overwhelming, but we provide full training and ongoing support to ensure you get the most from Digitail. Every franchisee receives the system fully set up and pre-configured for Home Visit Pet Care, including stock lists, pricing templates, and workflows optimised specifically for mobile vets.

Before launch, you will complete a comprehensive training programme covering everything from appointment scheduling and client communication to billing and SOAP note documentation. This ensures you’re confident using the system before you start seeing clients.

Support doesn’t stop once you’re up and running. We provide ongoing mentoring, regular workshops, and a supportive franchisee community to help you refine your processes and maximise efficiency. The Operations Manual also includes a step-by-step guide to using Digitail effectively, covering best practices for managing appointments, invoicing, and patient records.

With expert-led training, ongoing support, and a system designed specifically for mobile vets, you’ll have everything you need to run a streamlined, efficient practice with confidence.

Our AI receptionist ensures that you never miss a booking or client inquiry, even when you're busy with appointments. It handles appointment scheduling, client intake, and follow-ups, reducing your admin workload.

How clients can book:

• Via your website: Clients can book directly through your dedicated Home Visit Pet Care branch webpage, ensuring 24/7 accessibility.
• Through the Digitail mobile app: Clients can manage their pet’s appointments, receive reminders, and communicate with you through the app.
• Phone bookings: Calls can be answered by the AI receptionist, who collects key details and schedules appointments automatically.

Beyond Digitail, franchisees benefit from additional top-tier software to manage finances and operations efficiently. You’ll receive full training and ongoing support to maximise their effectiveness.

Xero (Accounting Software):
• Cloud-based financial management system, fully integrated with your business structure.
• Tracks income and expenses, generates invoices, and simplifies tax reporting.
• Comes with a first-year accountancy service, ensuring a strong financial foundation.

Supplier & Stock Ordering Portals:
• Access to streamlined ordering of medications, consumables, and veterinary supplies at exclusive franchisee discounts.

With these tools, financial management, stock control, and client administration are all handled seamlessly, allowing you to focus on patient care.

To ensure you're fully equipped from day one, we provide a comprehensive hardware package, all pre-configured and ready to use - so there’s no setup stress, just plug and go.

• Business Laptop or Tablet: Fully loaded with practice management and accounting software, allowing you to operate efficiently on the go.
• Mobile Payment Terminal: Accept secure card and mobile payments at client visits, offering convenience for pet owners.
• Label Printer: Streamlines medication labelling and record-keeping.
• Branded Uniform & Car Stickers: Reinforces a professional image and enhances local brand visibility.
• Dedicated Business Phone & SIM: Keeps work and personal communication separate while ensuring you remain accessible.

This full "business-in-a-box" package means you can start operating immediately, without worrying about sourcing or setting up equipment.

The initial franchise purchase fee is due when you sign the agreement and provides everything you need to launch your Home Visit Pet Care practice. This includes equipment, branded uniform, a fully configured practice management system (Digitail), Xero accounting software, marketing materials, and a structured training programme to ensure you start with confidence. Your investment also covers a tailored Kickstarter Marketing Campaign, designed to generate immediate awareness and client bookings in your local area.

There is also a Monthly Management Fee, which is tiered to support growth. This means lower costs as you establish your business and increased support as you expand. The fee covers ongoing mentoring, operational guidance, centralised marketing initiatives, access to software platforms, and continued business development support.

All these costs have been carefully factored into the franchisee business plan, ensuring that your financial projections are realistic, achievable, and structured for long-term success. Unlike starting a business from scratch, where costs can quickly spiral, the Home Visit Pet Care franchise package provides exceptional value by giving you a fully operational, ready-to-go mobile practice with proven systems, established branding, and a strong support network. This significantly reduces risk, shortens the time to profitability, and allows you to focus on growing your client base with confidence.

We understand that financing a new business can feel like a challenge, which is why flexible funding options are available to help you get started. Many franchisees will take advantage of government-backed Start Up Loans, which allow you to finance up to 100% of the franchise fee, meaning no upfront payment is required. These government backed loans offer low interest rates and flexible repayment terms, making it easier to launch your practice without financial strain.

Our business plans and projections are structured to account for financing, ensuring that repayments remain manageable as you grow. If financing is something you need, we will guide you through the process, helping you secure the right funding so you can focus on building your practice with confidence.

Your earning potential is significant, with no cap on how much you can make. In year one, a veterinary nurse can expect net profits of around £35,000, while a veterinary surgeon can achieve £70,000 or more. These figures are based on realistic case studies from our model practice.

As your business grows, you have the opportunity to increase your earnings by expanding your client base, offering additional services, or bringing in support staff to scale your practice. Many franchisees start solo and later hire additional vets or vet nurses, allowing them to increase revenue without increasing their personal workload.

With our proven business model, marketing support, and ongoing mentoring, we help franchisees maximise their potential. Your growth is fully supported, and with the right effort, your business can flourish beyond the first year.

Financial management is simple and stress-free with Xero, the cloud-based accounting software that comes included in your franchise package. Your first year’s Xero subscription and accountant support are fully covered, ensuring a smooth financial setup.

Xero allows you to track income, generate invoices, and monitor cash flow with ease. You’ll receive full training and ongoing support, so you feel confident using the system.

Additionally, we provide a dedicated accountant for all franchisees, handling tax returns, payroll, and compliance. This not only saves you time but also ensures that your finances are managed professionally and efficiently. Our goal is to remove the complexity of accounting, so you can focus on what you do best - caring for animals and growing your business.

Yes, you own your business, and your franchise is a valuable asset that can be sold if you choose to step away in the future. As you build your client base and revenue, the value of your franchise increases, making it an appreciating investment.

When the time comes to sell, we can assist you in finding the right buyer and ensuring a smooth transition. Our franchise model is designed to create long-term business opportunities, giving you the freedom to grow, profit, and eventually exit on your own terms.

By investing in a Home Visit Pet Care franchise, you are not just creating a job for yourself—you are building a business with long-term value and a secure exit strategy.

As a franchisee, you will operate under your own limited company, registered in the UK. While the franchisor is Home Visit Pet Care Ltd, each franchise operates as an independent business, such as Home Visit Pet Care Wigan Ltd. This setup provides you with the freedom and financial benefits of business ownership, while still benefiting from the support and structure of an established brand.

We take care of all the initial setup details, ensuring that your business is registered correctly and efficiently. This includes helping with company formation, administrative setup, and compliance requirements so you can focus on launching and growing your practice without any legal headaches. This is all part of our comprehensive onboarding process.

Operating as a limited company provides you with limited liability, which means your personal assets - such as your home - are protected in the unlikely event of financial difficulties.

Additionally, your first year’s public liability insurance is fully covered as part of the franchise package. For franchisees expanding their team, we provide expert guidance and support to ensure all legal and compliance requirements are met - offering you complete protection and peace of mind as your business grows.

Beyond just insurance, we provide ongoing legal and compliance support to help with any questions or concerns you may have as your business grows. You’re never alone - our team is here to support you every step of the way.

Our franchise model is open to both veterinary surgeons and veterinary nurses, providing a rare opportunity for vet nurses to own and operate a successful veterinary practice.

For vets, the focus is on delivering home consultations, preventative care, and treatments within the client’s home. Emergencies and specialist procedures are referred to partner clinics, ensuring a manageable workload while still providing excellent client care. We help you build local partnerships with clinics to ensure seamless client referrals when needed.

For vet nurses, we have designed a structured model that allows you to operate independently while leveraging locum veterinary support when required. Certain clinical procedures require a vet, but we guide you on hiring a part-time locum vet (starting from just one day a week) to expand your services. This allows you to offer vaccinations, microchipping, and wellness care, while a vet carries out the initial consultation and first injection for vaccination courses.

Our first franchisee - the Wigan branch - was founded by a veterinary nurse and has proven the success of this model. We’ve refined the process, built a proven framework, and provide full support to help veterinary nurses succeed in practice ownership. You’ll be backed by a tested blueprint and ongoing mentoring, ensuring you can run and grow a thriving practice.

Our franchise uses Digitail, a state-of-the-art Practice Management Software (PMS) which we optimise specifically for mobile veterinary practices. This system handles everything from appointment scheduling and patient intake to billing, client communication, and follow-ups - all in one seamless platform.

One of the standout features of Digitail is its integration with our AI Receptionist and Client App, ensuring you never miss an appointment request or client query.

• The AI Receptionist automatically handles bookings, collects patient information, and updates records before appointments, freeing you from admin work.
• The Client App allows pet owners to book appointments, access medical records, receive reminders, and chat with you directly, providing a smooth and professional experience.
• The AI tools within Digitail also summarise patient profiles, assist with diagnostics, and automate client follow-ups, reducing admin time and improving efficiency.

This powerful, mobile-friendly system is specifically designed to support the needs of a reception-free, mobile practice, allowing you to focus on delivering care, not chasing paperwork.

We provide a comprehensive starter pack, ensuring you have everything you need from day one. This can vary based on practice needs, but would typically include:

• Pre-configured laptop or tablet loaded with Digitail, Xero, and all necessary software.
• Mobile phone & sim card for reliable connectivity while on the go.
• Label printer for medication and record-keeping.
• Card payment terminal to securely process transactions at client visits.
• Initial supply of medical consumables and sundries to get you started.
• Branded uniform and car stickers to build credibility and visibility in your local area.
• Marketing materials, including business cards and flyers, to promote your services.

Everything is set up for seamless operation from day one, allowing you to start seeing clients immediately.

Managing finances is simple and stress-free with Xero, our cloud-based accounting software that comes pre-configured to mirror our successful Wigan branch.

• Your first year’s Xero license and accountant fees are fully covered.
• You’ll receive full training on how to use Xero for invoicing, tracking income and expenses, and managing cash flow.
• A dedicated accountant handles tax returns, payroll, and compliance, so you don’t have to worry about complex financial admin.

This system ensures that you stay financially organised without being overwhelmed, so you can focus on growing your practice with confidence.

Not at all! We provide full training on all software, including Digitail and Xero, before you launch.

You’ll receive:
‍
• Training from Digitail’s team to ensure you’re confident in client bookings, SOAP notes, invoicing, and follow-ups.
• Support from our experienced vets, marketers, and accountants, ensuring you’re never left figuring things out alone.
• Ongoing mentoring and workshops, tailored to your needs as your business grows.

We make sure you’re fully equipped and supported, so technology becomes a tool for growth rather than a challenge.

No need to worry—we provide a fully pre-configured laptop or tablet, complete with all the essential software and a mobile phone with sim card so you can work anywhere. Our setup is perfect for mobile practices, allowing you to manage bookings, records, and payments from anywhere.

Your starter pack includes everything you’ll need to launch your practice. Each starter pack is tailored to the needs of the specific franchise, but typically it would include:

• Medical supplies and consumables to cover your first few months.
• Card payment terminal for secure client transactions.
• Label printer for efficient documentation.
• Branded marketing materials including business cards and flyers.
• Branded uniform and car stickers to enhance your visibility.

You’ll have everything you need to operate professionally and efficiently from day one.

Yes, as a mobile practice, you’ll need your own vehicle to visit clients. However, your car doesn’t need to be anything special—it just needs to fit essential equipment such as scales, medical supplies, and your laptop.

Many of our team use small or mid-sized cars. For example, our Wigan branch founder operated from a Mini Convertible—proving that as long as it’s reliable and comfortable, any vehicle can work!

Your car should have business use insurance, but since this is a local practice model, you won’t be covering long distances. We also provide branded car stickers to increase local awareness while you’re on the move.

We provide a tailored kickstarter marketing plan designed to get your practice up and running with immediate client bookings. Our launch strategy is location-specific, ensuring that pet owners in your area know about your services from day one.

Your campaign will typically include:
• Leaflet Campaigns – Targeting pet owners directly with high-quality, localised mail drops.
• PPC Advertising – Paid ads on Google and social media, directing immediate traffic to your booking page.
• Social Media Campaigns – Engaging content to build awareness and generate word-of-mouth referrals.
• Local Billboards & Out-of-Home (OOH) Advertising – Raising your profile in high-traffic areas, ensuring brand visibility.

Beyond the initial launch, we provide ongoing marketing advice and strategies to help you continually attract new clients and grow your business. Our goal is to ensure you start strong and keep growing sustainably.

Marketing support doesn’t stop after launch. We provide continuous marketing assistance tailored to your needs, ensuring that your practice remains visible, competitive, and growing.

• Paid ad management – Whether you want to manage Facebook or Google Ads yourself or have us handle it, we can assist.
• Website optimisation – Your branch webpage is included in our network-wide site, ensuring you benefit from SEO best practices and online visibility.
• Social media guidance – We provide ready-made content, seasonal campaign banners, and engagement strategies to help you stand out.
• Local business partnerships – We help you identify and build relationships with local groomers, pet shops, and breeders to generate ongoing referrals.
• And much more!

With premium support from our marketing team, veterinary experts, and software providers, you’ll never have to worry about how to attract and retain clients—we’ve got you covered.

Yes! We run national marketing campaigns to build brand recognition and drive trust and credibility in the Home Visit Pet Care name. These campaigns benefit every franchisee by increasing awareness and generating demand across the UK.

• PR and media outreach – Helping position Home Visit Pet Care as the go-to mobile veterinary brand.
• Digital campaigns – Social media ads and Google search campaigns that drive targeted traffic to franchisees.
• Brand-building initiatives – Nationwide partnerships and collaborations that enhance visibility.

Being part of a trusted, established, and growing national brand gives you instant credibility and makes it easier to attract new clients.

Your starter marketing pack includes everything you need to establish a strong presence in your local area.

• Flyers and business cards – Professionally designed and tailored to your franchise.
• Branded uniform and car stickers – Instantly build trust and visibility when out on the road.
• Event support – If you attend local events, we can provide banners, marquees, and promotional accessories.
• Branded merchandise – We’re launching a range of Home Visit Pet Care branded products, including hoodies, umbrellas, and pet accessories. As a franchisee, you’ll earn commission on sales in your area.

On the digital side, we provide social media graphics, website content, and paid ad support to help you grow your practice efficiently.

Once your practice is running smoothly, there are countless opportunities for expansion. We’ll support your unique path to growth, whether that involves:

• Expanding services – Hiring additional vets, nurses, or specialists (such as pet behaviourists or hydrotherapists) to offer more to your clients.
• Opening a local clinic – Some franchisees may eventually want to set up a physical location; we can help with that transition.
• Scaling your team – Hiring additional staff allows you to serve more clients without increasing your workload.

Whatever your vision, we’re here to help unlock new opportunities and scale your business successfully.

The client app is a powerful tool for building relationships, improving retention, and driving referrals.

• Clients can book appointments, receive reminders, and communicate directly with you.
• You can send promotions, encourage reviews, and highlight new services.
• The app makes rebooking easy, helping drive repeat business and client loyalty.

It’s not just a tool for managing bookings—it’s a built-in marketing system that keeps your clients engaged and coming back.

There is no income ceiling - your earning potential depends on how you scale your practice and expand your services. Some franchisees may prefer a smaller, high-quality caseload with a great work-life balance, while others choose to grow aggressively, hiring staff and expanding their services, area and client base.

• In your first year, we expect a vet nurse to earn around £35,000 net profit and a vet to achieve £70,000+.
• As you establish yourself, your earnings can increase significantly, especially if you bring in additional team members.
• Your business itself increases in value over time, giving you a sellable asset if you ever want to exit.

We work closely with you to align your goals - whether that’s maximising profits or ensuring a flexible work-life balance. The Home Visit Pet Care model is built for growth, giving you both financial success and career satisfaction.

Yes, absolutely! Your initial franchise territory is carefully designed to provide more than enough demand for a thriving practice. However, for franchisees looking to stretch beyond their original area, there is an opportunity to purchase neighbouring territories, securing exclusive rights to additional locations.

Expanding into a new area requires careful planning, and we’re here to help you strategise and execute that growth effectively. We assist with:

• Assessing demand in new territories to ensure expansion is the right move.
• Developing a scalable business plan that includes marketing, client acquisition, and operational logistics.
• Hiring and training additional staff to help manage the increased workload.

However, expansion isn’t just about geography. Many franchisees choose to grow their business in other ways, such as:

• Adding new services to their offering, such as behaviour consultations, nurse-led clinics, or pet wellness plans.
• Hiring additional team members, allowing them to serve more clients without increasing their personal workload.

Whatever your growth ambitions, we’ll be there to help you plan, execute, and scale successfully—whether that’s expanding into new territories, enhancing your services, or building a larger team.

At Home Visit Pet Care, we invest in your long-term success because when you grow, we grow. We provide a comprehensive support network, ensuring you’re never left to figure things out alone.

• Marketing, financial, and operational support – We act as a head office, handling everything from branding and accounting to hiring and logistics.
• Dedicated business mentoring – Regular check-ins, workshops, and networking with other franchisees to share best practices.
• Scalability strategies – Whether you want to expand territories, hire more staff, or add new services, we help you make the right moves at the right time.

We are building the UK’s largest mobile veterinary franchise, and we can only achieve this by ensuring that our franchisees have everything they need to thrive.

With our support, proven systems, and national brand recognition, you have the freedom to run your own practice while benefiting from the backing of an established, successful model.

It’s like following a recipe—you add your personal touch, but the blueprint for success is already in place.